Terms of service

By accessing or purchasing from By Eglantine (the "Site"), you agree to be bound by these Terms of Service. Please read them carefully before using our Site.

Use of the site

You may use this Site for lawful purposes only. You agree not to use it in any way that violates applicable laws, infringes any third-party rights, or disrupts the Site's operation. We reserve the right to refuse service to anyone at our discretion.

Products and pricing

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product descriptions at any time. Prices are displayed in the currency of your region and are subject to change without notice. We make every effort to display product colours and details accurately, but we cannot guarantee your screen will represent them exactly.

Orders and payment

By placing an order, you confirm you are authorised to use the payment method provided. We reserve the right to cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability. If your order is cancelled, you will receive a full refund.

Order cancellations

Orders may be cancelled within 2 hours of placement. After this period, cancellation may not be possible as the order will have entered fulfilment. Please contact us immediately at info@byeglantine.com if you need to cancel.

Intellectual property

All content on this Site — including text, images, logos, and design — is the property of By Eglantine and may not be reproduced, distributed, or used without our express written consent.

Limitation of liability

To the fullest extent permitted by law, By Eglantine shall not be liable for any indirect, incidental, or consequential damages arising from your use of this Site or any products purchased. Our total liability to you shall not exceed the amount paid for the relevant order.

Governing law

These Terms are governed by applicable law in the jurisdiction in which the transaction takes place. Customers in the UK are protected by their statutory consumer rights, including under the Consumer Rights Act 2015. Nothing in these Terms affects your statutory rights.

Changes to these terms

We reserve the right to update these Terms at any time. Changes take effect upon posting to this page. Continued use of the Site after changes constitutes your acceptance.