Privacy policy
By Eglantine ("we", "us", "our") is committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights in relation to it. This policy applies to customers in the United States and the United Kingdom.
Information we collect
When you place an order or create an account, we collect:
- Name, email address, and phone number
- Billing and shipping address
- Payment information (processed securely — we do not store card details)
- Order history and purchase preferences
- Device and browser information, IP address, and browsing behaviour on our site
How we use your information
We use your data to:
- Process and fulfil your orders
- Send order confirmations, shipping updates, and receipts
- Respond to your enquiries and provide customer support
- Send marketing communications (with your consent)
- Improve our website and personalise your experience
- Comply with legal and regulatory obligations
Sharing your information
We do not sell your personal data. We may share it with trusted third parties who assist in operating our business, including payment processors, shipping providers, and marketing platforms. These parties are contractually obligated to handle your data securely and only for the purposes we specify.
Cookies
Our website uses cookies to improve functionality and analyse site traffic. You may control cookie preferences through your browser settings. Some features of the site may not function correctly if cookies are disabled.
Your rights
Depending on your location, you may have the following rights regarding your personal data:
- UK residents (UK GDPR): right to access, rectification, erasure, restriction of processing, data portability, and to object to processing
- US residents (applicable state laws): right to know what data is collected, right to delete, and right to opt out of the sale of personal information
To exercise any of these rights, contact us at info@byeglantine.com
Data retention
We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Security
We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or disclosure. However, no method of electronic transmission or storage is completely secure.
Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with a revised date. Continued use of our website after any changes constitutes acceptance of the updated policy.