Contact

Have a question about your order, a product, or anything else? We'd love to hear from you. Our team aims to respond to all enquiries within 1–2 business days.

Email: info@byeglantine.com
Response time: Within 1–2 business days
Please include your order number for faster help.

BEFORE YOU WRITE TO US
You might find a quick answer in our FAQ. Common topics include delivery times, returns, order changes, and payment.

ORDER CANCELLATIONS
Need to cancel an order? Please email us within 2 hours of placing it. After that window, orders move into fulfilment and can no longer be modified or cancelled.

RETURNS & REFUNDS
Contact us within 30 days of delivery with your order number and reason for return. Please don't send anything back without hearing from us first.